Terms & Conditions • Melbourne Cable Park Pty Ltd
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Policy & Terms

Policy & Terms

These policies and terms apply to all activities at Melbourne Cable Park.

Weather
We aim to have the park open 360+ days a year (every day except Christmas Day). We will only restrict our activities or close the park if the weather makes it dangerous to operate, for example: in very high winds or electrical storms.

Smoking
Melbourne Cable Park is a no-smoking venue. No smoking is permitted anywhere on our premises.

Alcohol
Melbourne Cable Park is a fully licensed venue.  Alcohol can be purchased from the bar are during nominated opening hours.  BYO alcohol may NOT be permitted to be brought into the Park or anywhere on our premises.

Dogs
No dogs, except registered service dogs, are allowed on our premises.  Most of our grassed areas have guests and children running around barefooted and sitting on grassed areas.  Please speak to staff if you wish to bring a registered service dog to the Park (03 8780 7777)

Clothing
Please make sure you dress appropriately for your activity and weather conditions on the day.

Aqua Fun Park & Ninja Aqua Park

  • We supply lifejackets.
  • We recommend that you also wear a rash vest for sun protection.

Cable Wakeboarding

  • We provide lifejackets and helmets for cable wakeboarding.
  • Wetsuits are available for hire.

Climb Melbourne

  • Please wear flat, closed-toe shoes. No thongs.
  • We recommend comfortable clothing – shorts /long pants

As there is currently limited shade at the park, all participants and guests are encouraged to apply plenty of sunscreen, wear a hat and appropriate clothing for hot, sunny days.

Refunds
We operate a strict no-refund policy.
We do not issue refunds for, changing your mind, failing to turn up or late arrival for booked sessions.
If we are unable to operate for any reason we will be happy to re-book reserved tickets for a later date.

Booking Terms & Conditions
Download our full Booking Terms & Conditions

Gift Card Terms and Conditions
Melbourne Cable Park Gift Cards (Gift Cards) entitle the holder to goods/services equal to the value of the Gift Card or any amount remaining after partial redemption.
The value shown on a Gift Card includes GST.
Gift Cards are only redeemable in person at the Melbourne Cable Park or via our online ticketing system melbournecablepark.com/booknow
Gift Cards are not redeemable for purchasing tickets for activities offered at the Melbourne Cable Park or food and beverages from the Café located at the Park (which must be purchased in person).
Gift Cards may not be exchanged (wholly or partly) for cash.
Gift Cards are partially redeemable and any unused balance will remain on the Gift Card and cannot be redeemed for cash.
If the Gift Card holder’s purchase exceeds the amount of the Gift Card, the Gift Card holder will be required to pay for the difference in price between the value of the Gift Card and the retail price of the purchase.
All Gift Cards sold at Melbourne Cable Park are valid for a period of three years.  Requests for extension to expiry dates can be made via email.  We will email you back to confirm the extension of an expired Gift Card with details of your new expiry date.
In the event that the Melbourne Cable Park suspect any fraud relating to a Gift Card, Melbourne Cable Park may refuse to redeem the Gift Card until Melbourne Cable Park is satisfied that no fraud has occurred.
Melbourne Cable Park is not liable for any lost/stolen Gift Cards. Please contact a Melbourne Cable Park immediately (info@melbournecablepark.com or 03 8780 7777) if your Gift Card has been lost/stolen. Lost/stolen Gift Cards can only be replaced if satisfactory proof of purchase is provided and the Gift Card has not been redeemed.

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