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Below is a summary of the current vacancies at the Melbourne Cable Park.
Customer Service / Cafe Staff
Lifeguard / Climb Tower Staff
Cable Wakeboard Operations / Wakeboard Coaching
Digital Media Co-ordinator / Marketing
General Park Staff
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In selecting candidates we look for highly motivated team members with a passion for working with customers and delivering an awesome experience.
You must have excellent communication skills, have demonstrated your ability to work hard and have exceptional customer service.
Melbourne Cable Park is a local family owned and operated business located in Bangholme.
We will provide you with all of the training you need and a great place to work.
You must have the right to live and work in this location to apply for this job.
The Melbourne Cable Park operates under the Amusement, Events and Recreation Award 2020.
We are committed to Equal Employment Opportunity and provide a smoke-free work environment.
Appropriate criminal record and child protection or working with child checks conducted for all positions.
| Customer Service / Cafe Staff |
|---|
| As part of the Melbourne Cable Park team, you are responsible for ensuring all guests have followed the correct processes to gain entry to Climb. You will be interacting with the guests to ensure they are enjoying their time at MCP. |
| Reports to - Customer Service Team Leader / Cafe Supervisor |
| Skills and Experience |
| • Working with Children Check (only needed if you are over 18 years of age) • Current Level 2 First Aid • Safety conscious • Strong customer service focus • Strong people skills • Good professional presentation • Cash handling skills • Honesty, Reliability, Motivation |
| Roles & Responsibilities |
| • Meet & greet customers – awareness of park conditions, inclusions, age limits, supervision requirements and waiver requirements • Pre-sorting session coloured wristbands for the day for each session • Issuing wristbands to pre-booked customers • Booking, accepting payment & issuing wristbands for walk-ups • Ensuring all customers have completed waiver before issuing wristbands • Cash & Till management • Food & Beverage service at cafe • Set up and assist with group bookings/parties as required • Provide appropriate size PFD to customers and ensure correctly fitted • Other tasks as assigned by Team Leader |
| This role is casual with fulltime hours during peak summer & up to 20hrs in the off season. Good hours are available for the right candidate to begin for our peak summer season. There will be some COVID safe training that is compulsory also. |
| If you would like to apply for this role please email through your cover letter including your availability for shifts and your resume to jobs@melbournecablepark.com with the subject line of Customer Service / Cafe Staff – [your name] |
| Life Guard / Climb Tower Staff |
|---|
| As part of the Melbourne Cable Park team, you are responsible for ensuring all guests are safe and following all the rules and regulations of MCP. You will be interacting with the guests to ensure they are enjoying their time at MCP. Customer Service is a high priority. |
| Reports to - Cable / Climb Team Leaders |
| Skills and Experience |
| • Must be 16 years + • Working with Children Check (only needed if you are over 18 years of age) • Current Level 2 First Aid • Current Pool Lifeguard qualification • Safety conscious • Strong customer service focus • Clean, professional presentation • Not be afraid of heights • Honesty, Reliability, Motivation |
| Roles & Responsibilities |
| • Check that customers have correct wristbands before entering Aqua Fun Park • Provide appropriate size PFD and ensure correctly fitted • Supervision of customers on the Aqua Fun Park • Enforce all safety rules and regulations on the Aqua Fun Park • Fit Climb Harnesses • Conduct customer safety briefings • Responding to all incidents including Tower Rescue (full training provided) • Basic Radio operation • Provide medical assistance as required • Other tasks as assigned by Aqua / Climb Team Leader • Participation in safety drills and training as required • Maintaining clean and tidy facilities - including emptying rubbish bins and maintaining bathrooms |
| This role is casual with fulltime hours during summer & up to 20hrs in the off season. Good hours are available for the right candidate to begin for our peak summer season. There will be some COVID safe training that is compulsory also. |
| If you would like to apply for this role please email through your cover letter including your availability for shifts and your resume to jobs@melbournecablepark.com with the subject line of Lifeguard / Climb Tower Position – [your name] |
| Wakeboard Cable Operator / Wakeboard Coach |
|---|
| As part of the Melbourne Cable Park team, you are responsible for ensuring all guests have followed the correct processes to gain entry to the Cable lakes. You will be ensuring each guest is maximising their potential to enjoy the cable and in the safest manner possible. |
| Reports to - Cable Team Leaders |
| Skills and Experience |
| • Strong customer service focus • Strong and effective communication skills • Clean, professional presentation • Honesty, Reliability, Motivation • Adequate level of wakeboard experience and knowledge • Safety conscious • Working with Children Check (only needed if you are over 18 years of age) • Current Level 2 First Aid • Current Pool Lifeguard qualification (desirable) • Boat license (desirable) |
| Roles & Responsibilities |
| • Operate the cable system in accordance with operating procedures • Complete checklists as required at start of shift, completion of shift and completion of daily logs • Assisting guests in using the cable successfully and safely • Observe lake control access to dock • Ensure safety of cable operations at all times • Give advice to customers for riding cable • Enforcing the Cable Park rules and safety regulations • Report any issues with cable operations as required • Communicate with customer service and Cable Team Leader to manage flows and open/close lakes |
| This role is casual with fulltime hours during summer & up to 20hrs in the off season. Good hours are available for the right candidate to begin for our peak summer season. There will be some COVID safe training that is compulsory also. |
| If you would like to apply for this role please email through your cover letter including your availability for shifts and your resume to jobs@melbournecablepark.com with the subject line of Cable Operator – [your name] |
| General Park Staff |
|---|
| As part of the Melbourne Cable Park team, you are responsible for ensuring all guests have followed the correct processes to gain entry to Climb. You will be interacting with the guests to ensure they are enjoying their time at MCP. |
| Reports to - Customer Service Team Leader / Cafe Supervisor |
| Skills and Experience |
| • Working with Children Check (only needed if you are over 18 years of age) • Current Level 2 First Aid • Safety conscious • Strong customer service focus • Clean, professional presentation • Honesty, Reliability, Motivation |
| Roles & Responsibilities |
| • Assistance with various Park activities as required under the instruction and supervision of senior staff (Aqua Park, Climb Tower, Cable, Cafe etc) • Maintain equipment and Park assets • Assist maintenance tasks as required • Assist with gardening duties as required Picking up of rubbish • Clean up any spills or accidents around MCP • Maintaining COVID Safe environment / Cleaning tasks as required |
| This role is casual with fulltime hours during peak summer & up to 20hrs in the off season. Good hours are available for the right candidate to begin for our peak summer season. There will be some COVID safe training that is compulsory also. |
| If you would like to apply for this role please email through your cover letter including your availability for shifts and your resume to jobs@melbournecablepark.com with the subject line of General Staff – [your name] |
| Digital Media / Marketing / Social Media Co-ordinator |
|---|
| We are seeking an experienced person who can oversee our amazing customer service delivery team. You will be overseeing the booking, ticketing and event co-ordination with the Park. This role is in the leadership team of the Park and you will be across all aspects of the Park operations, staffing, event management, marketing activities and park administration. You will ensure customer bookings via online, telephone and in person run smoothly extending through to customer check in and whilst the customers are on site. The role is a dynamic hands on role and during peak periods requires a cool head, strong administration skills and an amazing love for delivering Customer Service that exceeds our customers expectations. Our systems and processes are well established and utilise a combination of cloud / PC based systems for managing the Park. This role is the glue that brings together the overall customer experience starting with the pre arrival, then the meet and greet experience and co-ordinating the customers attending the various activities they come to the park to do. |
| Reports to: Park General Manager |
| Skills & Experience |
| • Ability to capture, curate and publish a story using digital tools • Knowledge and experience with social media platforms (Facebook, Instagram, Twitter) • Experience in graphic design (Photoshop, Indesign or Canva) and video editing • Ability to multitask and meet deadlines • Excellent written and verbal communication skills • Understanding of digital media & marketing • Basic understanding of the recreation industry • Proactive and enthusiastic attitude Strong Administration Skills / Task Management / Supervision skills • Strong understanding of workflows and processes (must be able to follow process and deal with hiccups as they happen). • Strong PC / Computer Skills - Must be comfortable with Cloud based systems - Logging in, Switching Tabs, Windows, Copy / Paste • Strong attention to detail and follow through • Ability to get on with nearly everyone • Great at seeing problems before they happen and both preventing them and solving the cause of the problem • Working with Children Check (only needed if you are over 18 years of age) • Current Level 2 First Aid • Safety conscious • Strong customer service focus • Clean, professional presentation • Honesty, Reliability, Motivation • Current RSA. The right applicant will be honest, hard-working and have experience in a customer facing or administrative role. You will be part of a team consisting of operational staff running the activities and the park as well as the general team members supporting the specific areas of the Park (Aqua, Climb, Cable, Events, Outdoor Cinema). |
| Roles & Responsibilities |
| • Capturing content / events / guest experiences at the Park • Utilising digital content to tell "a story" to viewers • Managing work packages of digital deliveables • Producing content to support marketing of the events and activities at the Park • Preparing marketing content and campaigns • Liaising with the Customer service team for functions and events |
| This role is casual with fulltime hours during summer & up to 20hrs in the off season. You must be available during school holidays as this is our Peak time. Good hours are available for the right candidate to begin for our peak summer season. COVID safe training will be provided. Part time role and or a permanent role will be considered for the right candidate |
| If you would like to apply for this role please email through your cover letter including your availability for shifts and your resume to jobs@melbournecablepark.com with the subject line of Digital Media / Marketing / Social Media Co-ordinator – [your name] |